Tech Titan app privacy policy

Who we are

The Tech Titan app is published by Tech Titan (techtitan.com.eg), Egypt. It connects to the Tech Titan website and to the Tech Titan client portal (clients.techtitan.com.eg). Contact: support@techtitan.com.eg, +20 109 262 7480.

What the app processes

• Account details you give us or already have in the client portal: name, email, phone, address and company. They are used to provide your services, invoices and support.
• Your services, orders, invoices, payments records and support tickets (including files you attach), shown to you and to Tech Titan staff.
• Payment card details are entered only on the payment page of the payment provider opened by the app; the app does not read or store them. Transfer receipts you upload are stored in the client portal for payment review.
• A sign-in token kept in your device's secure storage. On our server only a one-way hash of it is stored.
• If you allow notifications: a push token, your device platform, the app language and version, used only to send the notifications you enabled. The token is deleted when you sign out.
• Anonymous usage counts per day (for example how many times the app was opened, a checkout step was reached or an error happened), grouped by platform and app version, without any account, device or IP identifier.

What the app does not do

No advertising, no selling or renting of personal data, no tracking across other apps or websites, and no third-party analytics or advertising SDKs.

Service providers

Notifications are delivered through Google Firebase Cloud Messaging and, on iPhone, Apple Push Notification service; they receive the push token and the short notification text. Card payments are processed by the payment provider shown on the payment page under its own policy. Our servers are operated by Tech Titan.

Notifications and marketing

Service notifications (invoices, renewals, service status, support replies) can each be turned off in the app. Marketing notifications are sent only if you switch them on, and you can switch them off at any time. The app works fully without notifications.

Retention

Account and service records are kept while your account is active. Invoices and payment records are kept for the period required by law. App sign-in sessions end after 30 days without use; push tokens are deleted at sign-out or when the provider reports them invalid.

Your choices and rights

You can view and correct your details in the app or the client portal, withdraw marketing consent, and request deletion of your account from the app (Account → Delete account) or as described on the account deletion page. We answer requests within 30 days.

Security

All traffic is encrypted with HTTPS. Sign-in uses your client-portal password or the portal's own secure sign-in page, which keeps two-step verification. Sessions can be ended from the app at any time.

Children

The app is intended for businesses and adults and is not directed to children under 13.

Changes

We will update this page when the app's data use changes and show the date of the latest version at the top.